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The gig staff combating again in opposition to the algorithms

Within the Bendungan Hilir neighborhood, only a stone’s throw from Jakarta’s glitzy central enterprise district, an extended row of makeshift picket stalls crammed onto the sidewalk serves noodle soup, fried rice, and cigarettes to locals.

One place stands out specifically, buzzing with bike drivers clad in inexperienced. It’s a casual “base camp,” or assembly level, for drivers with Gojek, Indonesia’s largest ride-hailing agency—a part of the spine of a rising motion of resistance in opposition to the dispatch algorithms that dominate their lives.

Gojek provides motorcycle taxis along with automobiles. You possibly can see its trademark inexperienced jackets and helmets in every single place as its motorcycle drivers take passengers on their again seats, and ship meals and parcels. In between gigs, drivers must recharge their telephones, eat meals, and wash up. Because the firm doesn’t supply many resting services, the group created its personal areas like this one in Bendungan Hilir, colloquially often called Benhil.

Regulars of this location favor it for its proximity to most of the eating places well-liked with Gojek’s meals supply clients. They will relaxation whereas staying “on-bid,” the native time period for being out there to take incoming orders—which is essential as a result of they need to preserve that standing for hours.

Drivers congregate at base camps like this roadside stall in Benhil, Jakarta to seize a chunk, cost their telephones, and commerce ideas for staying protected on the highway.
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Base camps grew out of a convention that existed earlier than algorithmic ride-hailing companies got here to Indonesia. Bike drivers used to supply rides to folks informally, and they’d collect at avenue corners and meals stalls to commerce information and gossip or share ideas for staying protected on the highway. As soon as Gojek and different apps arrived, the behavior carried over, says Rida Qadri, an MIT computational social scientist who research Jakarta’s ride-hailing driver communities. Base camps grew to become the community by which drivers across the metropolis stayed in tight communication.

This sense of group is now on the coronary heart of what distinguishes Jakarta’s drivers from different gig staff all over the world. Whereas such staff in every single place have felt more and more squeezed and exploited by unforgiving algorithms, most have struggled to prepare and impact concrete modifications within the platforms that management their work or the federal government insurance policies that allow their mistreatment.

A part of that is because of the direct problem that algorithmic administration poses to labor organizers: it pits staff in opposition to each other and scatters them throughout an unlimited geographical space, says Jason Jackson, a political economic system and concrete planning professor at MIT who suggested Qadri’s analysis. By default, it weakens staff’ skills to attach in individual and construct the rapport wanted to mobilize a motion.

This impact will be seen within the US particularly, the place Uber drivers haven’t been in a position to achieve an viewers with firm management, not to mention generate the momentum to battle in opposition to the corporate’s subtle anti-regulation methods, says Veena Dubal, a regulation professor on the College of California Hastings School of the Regulation, who research and advocates on behalf of US gig staff. “The digital formation of group simply isn’t the identical,” she says.

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However in Jakarta, issues have performed out in another way. By way of base camps, drivers don’t simply preserve one another knowledgeable; they help each other and band collectively to bend Gojek’s system a little bit extra towards their will. It’s opened up new channels of communication with the corporate and laid the groundwork for lasting coverage change.

Through the years, as increasingly more staff have fallen below the gaze of algorithms, a rising refrain of consultants have famous how platform corporations have paralleled the practices of colonial empires in utilizing administration instruments to surveil and exploit a broad base of low-cost labor. However the expertise of Jakarta’s drivers may reveal a brand new playbook for resistance: a means for staff to construct collective energy, obtain a measure of safety, and handle each other when seemingly nobody else will.


The larger Jakarta space is house to greater than 30 million folks. It’s an unlimited city agglomeration that started creating at hyper pace within the Seventies and ’80s. Its predominant streets are lined with high-rises, malls, and five-star motels. However a block away, tiny tin-roofed homes kind cramped neighborhoods and winding alleys too slender for automobiles.

Navigating this metropolis has all the time been a problem. Jakarta solely opened its first trendy metro line in 2019. Each day commutes encompass hours-long rides in automobiles and buses by gridlocked site visitors or old style trains that pack passengers like sardines.

gojek driver on the street in Jakarta

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It was this sheer impossibility of getting round, particularly throughout rush hour, that gave rise to a casual bike taxi economic system lengthy earlier than the appearance of apps like Gojek. On this unregulated market, drivers (largely males) with ojeks, the Indonesian phrase for motorcycle taxis, waited on avenue corners throughout town and provided folks a elevate once they’d run out of choices.

For patrons, the expertise could possibly be irritating. Drivers organized in teams round totally different territories, largely primarily based on their very own neighborhoods, and typically declined to drive lengthy distances. In a crowded commuter space like a prepare station, it could possibly be traumatic to wade by the crush of ojek drivers waving and shouting to get your consideration, and to haggle for a worth. 

It was on this chaos that Gojek founder Nadiem Makarim noticed a enterprise alternative. In 2010, Makarim, who’d grown up in a comparatively privileged Indonesian household, established a name heart to match passengers with trusted bike drivers. For the primary time, ojeks had been being organized and dispatched by a 3rd celebration. A 12 months later, he expanded the thought when he joined the e-commerce startup Zalora, letting the corporate’s last-mile bike supply fleet ferry people round of their downtime.

Then Uber, with its novel algorithmic matchmaking system, entered Indonesia in August 2014. Gojek adopted with its personal cell app a number of months later, centralizing its present fleet and consolidating the fractured neighborhood mannequin below a unified set of algorithms.

Ordering ojeks by way of app, for a predetermined worth, was successful amongst passengers. It was catnip for traders as nicely, says Hian Goh, a accomplice at Singapore-based Openspace Ventures, considered one of Gojek’s earliest funders. Not solely was Uber’s enterprise mannequin rising like loopy—a testomony to Gojek’s explosive potential—however Makarim had the proper founder profile for worldwide traders in Indonesia’s underdeveloped tech scene. After years of elite education in Jakarta, he’d gone to an Ivy League school and Harvard Enterprise College earlier than taking a job on the top-tier administration consulting agency McKinsey.

As extra investor cash poured in, there was little concern that Gojek would face any of the labor points starting to confront Uber. Within the US, Uber had turned taxi driving from a salaried job with advantages into piecemeal gig labor. However in Indonesia, Gojek was turning casual transportation into an orderly, semi-formal trade. Within the context of the remainder of Indonesia’s largely casual economic system, which encompassed every thing from pop-up meals stalls to unlicensed enterprises providing laundry or house cleansing, the federal government noticed the change as factor.

Gojek headquarters at Blok M, Jakarta, Indonesia.

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At first, drivers did too. Those that signed up with the intention of driving half time had been quickly quitting their jobs and changing to Gojek full time. Ojek drivers who held onto outdated types of group had been squeezed out as the corporate purchased out their colleagues with hefty bonuses and guarantees of earnings as a lot as triple their present revenue.

However in trade for the early positive aspects, staff misplaced a major quantity of their company. The place ojek drivers beforehand had a say of their pay and dealing circumstances, there was now solely obedience to the platform’s insurance policies and its all-seeing algorithm.

Quickly Gojek’s newly minted fleet started to really feel the influence of this actuality. As the corporate onboarded increasingly more drivers, jobs dwindled and costs dropped with extreme provide. Then because it entered into relentless worth wars with its Singaporean competitor Seize, it diminished drivers’ bonuses, forcing them to work longer hours for a similar cash.

“Once I interview representatives of the motive force group, they are saying that their life in Gojek is sort of a drug dependancy,” says Suci Lestari Yuana, a PhD candidate at Utrecht College, who research the conflicts and controversies surrounding the platform economic system in Indonesia. They watch their revenue shrink, however “they don’t produce other choices to get out anymore,” Yuana says. “They perceive that they’re very depending on the corporate.”

“Our driver companions are the core of our enterprise, and their welfare will all the time be our prime precedence,” says Tanah Sullivan, head of sustainability at GoTo Group, Gojek’s mum or dad firm. “With the bulk driving part-time, the pliability Gojek provides permits drivers to enhance their revenue with different incomes alternatives… Based mostly on our personal knowledge, each two-wheel and four-wheel drivers’ total satisfaction has continued to enhance notably in relation to earnings on our platform.”


Kejo, in his 30s and father to 2 younger ladies, pulls as much as the Benhil base camp on his Honda scooter round 7 p.m. Like many drivers, he sports activities the emblem of his driver group, Gojek on Twit, or GoT, a casual collective he helped kind in 2017 that stays linked by base camps and on-line teams.

In the present day his work day, which normally begins within the early afternoon, ended with an sudden long-distance experience. It was tiring, however now he’s glad that he hit his day by day goal. He virtually all the time hits his goal, he says with a smile as he digs right into a plate of fried rice. He admits he’s among the many fortunate ones. His account is taken into account gacor—a time period that means it’s inexplicably blessed with a gentle stream of contemporary orders.

Kejo (who, like many Indonesians, has just one title) joined Gojek in 2015, proper when the app exploded in recognition. Although three-quarters of Indonesia’s employed carry out casual work, in accordance with the OECD, he hadn’t been amongst them; as a automobile salesman and a financial institution teller, he’d held steady jobs with advantages. However when Uber, Seize, after which Gojek got here onto the scene, ride-hailing had a sure attract. It promised larger freedom than an workplace job—and, crucially, extra money.

Kejo on bike
Kejo left a steady job to hitch Gojek in 2015 as a result of it promised larger freedom—and crucially, extra money.
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Certainly, he may earn 700,000 to 800,000 Indonesian rupiah (roughly $48 to $56) per day by 2016, when Gojek rewarded probably the most energetic “driver-partners” with beneficiant bonuses. That might translate into an revenue that was considerably greater than the minimal wage in Jakarta, which is 4.6 million IDR, or $320, monthly.

As of late he as a substitute makes 300,000 IDR ($21) at most, if he works from 2 p.m. to 7 or 8. Over time, Gojek phased out its bonuses as its driver community elevated and it confronted rising competitors.

Kejo shrugs. He doesn’t let this trouble him, however that doesn’t imply it’s been straightforward. Small incidents like delivering a bundle to the mistaken door can lead a driver’s account to be frozen or closed, if the motive force isn’t proactive in explaining what occurred or fixing the issue. The algorithm additionally penalizes staff for being inactive, even when they’re sick with covid. This demotes their account standing and prices them entry to extra common jobs.

“It actually offers staff no possibility aside from to maintain working,” says Amalinda Savirani, an affiliate professor at Gadjah Mada College, who research social actions among the many city poor in Indonesia. “The expertise has grow to be an instrument for this labor exploitation.”

“We’ve got quite a lot of measures in place that immediately enhance working circumstances and supply alternatives for development of drivers, together with training and coaching, medical health insurance, sick pay, and wellbeing initiatives,” Sullivan says. “These are along with complete packages launched to help driver companions throughout our ecosystem amid the challenges caused by the pandemic.”

Kejo finds help in GoT. It developed organically round a handful of individuals like him, who’d joined ride-hailing early and wrote about their experiences on social media.

Kejo’s specialty is figuring out scams and warning drivers about them. Some drivers, new to utilizing smartphones, could make straightforward targets: for instance, typically fraudsters name, pretending to be Gojek staff, and steal login particulars and private info. He makes use of his community to trace new scams and their prevalence, and broadcasts them on his private Twitter account, which has over 17,000 followers.

Any Gojek driver with a social media account can select to take part, says Liam, one other early GoT member. If one individual shares a tip or a priority, it shortly travels by a free community of WhatsApp and Telegram teams and throughout social media.

GoT additionally assists with “on a regular basis issues on the highway,” says Budi Prakoso, who linked with the group as a daily on the Benhil base camp. As soon as when his motorcycle broke down, he instantly broadcast it to the group, and a close-by member arrived to assist him out.

Liam grew to become a Gojek driver in 2015.
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Qadri says there are a whole lot of driver communities like GoT which have emerged from the bottom camps in Jakarta. Drivers will test in with one another day by day for every thing from recommendation on the very best routes for a supply to methods for bettering their earnings. Throughout the pandemic, they distributed funds and meals packing containers to one another’s households, serving to them climate in any other case devastating revenue disruptions from short-term ride-hailing bans and strict lockdowns.

For feminine drivers, who’re a minority on the platforms, casual communities are additionally a approach to keep protected. Rita Sari, who drives for Gojek’s four-wheel service GoCar, broadcasts her stay location to GoT at any time when she takes a experience to an unfamiliar neighborhood, particularly at night time. It doesn’t matter that GoT’s members are largely drivers for Gojek’s motorbike-based companies. Their solidarity extends past that peer group and even to drivers from rival corporations like Seize.

Help comes from the broader group as nicely. Base camps kind and maintain themselves by relationships between drivers and the neighborhood: enterprise house owners present areas, native authorities approve their use for normal gatherings, meals stalls and mosques double up as makeshift shelters for younger males with out native household or housing who’ve moved to Jakarta to extend their Gojek earnings.

On this means, the numerous layers of social connections are essential to serving to drivers survive, Qadri says. And it was atop this basis that the resistance first began.


It started with drivers converging on little hacks to make their day by day work a bit simpler. As increasingly more friends confronted the identical frustrations, they unfold their tips by the networks like every other piece of data. Over time, these tips matured into what Savirani describes as “on a regular basis resistance”—techniques that helped drivers, absent any institutional help, to regain management in tiny, cumulative methods.

Kejo prefers a technique often called “account remedy,” a approach to coax Gojek’s algorithm when it isn’t supplying sufficient of the specified orders. He used to have an account that gave him largely meals deliveries however discovered it too tough to maintain up in the course of the wet season. Having noticed that the Gojek app learns drivers’ preferences by retaining monitor of which jobs they settle for, he started repeatedly rejecting meals orders and accepting solely passenger rides. After he endured by per week of days with none work, the system lastly “received it,” he says.

Different drivers who’re expert in deciphering the mysteries of the algorithm supply paid “remedy companies” to those that are struggling. A therapist will take over a shopper’s cellphone for per week and slowly coax the account again to well being earlier than returning it to its proprietor.

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Then there are extra subtle hacks. The extra tech-savvy within the driver communities have developed a whole ecosystem of unauthorized apps that assist drivers tweak and tune their accounts, Qadri says. Some are comparatively trivial, constructed merely to eradicate a reliance on Gojek’s engineering crew: they enlarge the textual content on the app’s person interface to enhance its readability, or assist drivers settle for jobs robotically, a function Gojek has by now integrated.

However the preferred, with greater than half one million downloads, spoof a cellphone’s GPS. They may give the phantasm {that a} driver who’s resting continues to be working. This may keep away from penalties for sick time or assist shortly graduate an account to greater ranges with extra incomes potential. Such apps can even give drivers entry to locations with excessive buyer demand with out requiring them to muscle into crowded areas.

All of those apps are often called tuyul, after a mythological creature in Indonesian folklore that steals cash on behalf of its proprietor (although typically at a terrific worth). If Gojek catches a driver utilizing a tuyul, it suspends the account. This has led to an app struggle, Savirani says: builders construct more and more complicated options to cover from Gojek’s detection methods as Gojek develops more and more complicated trackers to search out them.

As driver networks have grown and collected political capital, they’ve additionally sought to agitate for broader reforms. They use social media to protest undesirable app updates or push for function requests. Gojek now sends representatives to base camps to hunt suggestions and buy-in from drivers about forthcoming modifications.

Only in the near past, GoT pushed by what Budi considers a breakthrough. Drivers usually need to pay parking charges out of their very own pocket in the event that they decide up a meals order. However after they campaigned in opposition to the coverage, Gojek is now passing the payment on to clients at choose mall and workplace areas. It’s additionally added an inner reporting mechanism that lets drivers earn a little bit further revenue for sending updates about which malls cost parking charges and the way a lot, Budi says. 

“Drivers really feel far more empowered, by their group construction, to succeed in out to administration and negotiate with them in a means that I haven’t seen amongst Uber and Lyft drivers within the US,” Qadri says.

It’s not simply administration however regulators as nicely. When Jakarta was getting ready to host the Asian Video games in 2018, Garda, one other motorcycle taxi drivers’ affiliation, threatened a strike that will have disrupted the stream of transportation to and from the sporting occasions. The prospect of such humiliation for Indonesia on the world stage was stress sufficient to get the Ministry of Transportation to satisfy with the drivers.

Consequently, the ministry lastly acknowledged motorcycle taxis, which had beforehand lacked authorized standing. That may pave the way in which for regulation to enhance their working circumstances, Yuana says.

Online motorcycle taxi drivers chat while waiting for orders at the roadside stall in Jakarta.

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Dubal says these successes supply an essential lesson to labor rights advocates outdoors of Indonesia: {that a} sturdy social infrastructure could be a highly effective antidote to technical fragmentation. “You don’t get the form of rules you need with out employee energy, and also you don’t have employee energy with out employee group,” she says.

That doesn’t imply the battle is over. Removed from it: motorcycle drivers, and app-based transportation companies as a complete, are nonetheless largely unprotected by the regulation in Indonesia, says Taha Syarafil, the chairman of the drivers’ affiliation Asosiasi Driver On-line. And counting on on a regular basis resistance and mutual help to enhance circumstances with out correct authorized rights received’t be tenable without end.

Day-to-day, Gojek has tightened its controls on unauthorized apps and extra severely cracked down on infractions. The corporate has additionally begun to purchase the allegiance of some leaders in driver communities by techniques equivalent to giving them early entry to new options and awarding them aspect jobs.

However emboldened by their preliminary wins, drivers—particularly these a part of formal organizations like Asosiasi Driver On-line—are actually planning to push for extra regulatory modifications. This consists of passing a regulation to acknowledge gig work on the highest degree of presidency, which might allow the Ministries of Transportation and Labor to implement minimal requirements for ride-hailing corporations’ therapy of drivers.

Even when that occurs, although, casual communities will proceed to play a task in easing no matter challenges include the job—distributing meals help, serving to with flat tires, elevating cash for a hospitalized good friend. “The solidarity is robust,” Liam says. “Very, very sturdy.”

Learn the remainder of MIT Expertise Overview’s collection on AI Colonialism right here.

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