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[Updated] NVIDIA GeForce Experience users not getting verification email, issue acknowledged (workaround inside)


New updates are being added on the backside of this story…….

Authentic story (revealed on January 12, 2023) follows:

NVIDIA is likely one of the main manufacturers within the gaming {hardware} and peripherals phase. The corporate presents a large catalog of merchandise in numerous worth ranges for all audiences.

House owners of NVIDIA merchandise can handle them by way of GeForce Expertise. The device presents a number of prospects like creating screenshots and movies of your video games to share, updating GPU drivers, and extra.


Nonetheless, now a number of NVIDIA GeForce Expertise customers are coping with a problem the place they don’t seem to be receiving the verification electronic mail, stopping them from log into their accounts.

NVIDIA GeForce Expertise customers not getting verification electronic mail

Since a number of hours, NVIDIA servers haven’t been sending verification emails to GeForce Expertise customers. The bug prevents them from accessing their accounts, which ends up in different issues.

By not having the ability to log into their accounts, NVIDIA GeForce Expertise customers are unable to entry choices like updating drivers, organising their NVIDIA {hardware}, and extra.

Additionally, when customers attempt to resolve the problem by resetting their password, they simply get a message saying that the service is down.


log in portal down

at the moment caught on 2FA with no electronic mail coming in for verification. simply received off with help who confirmed the log in portal has been having points for a number of hours. from looking this discussion board, it appears folks regularly have issue logging in.

Geforce expertise not sending electronic mail

I simply logged in and put in after upgrading to 4090 from 3080 and the factor tells me time and again its sending emails however it isn’t sending something! I can’t log in to Geforce expertise–that is the most recent drivers. Any suggestions tips on how to repair this? It’s very irritating

There are two situations the place customers require NVIDIA verification electronic mail: After they attempt to entry their accounts from unknown {hardware} (or for the primary time), or once they have set the 2FA choice with electronic mail.

It’s price mentioning that some customers really feel that the NVIDIA GeForce Expertise verification coverage could be very aggressive, because it requires you to do the method consistently.


verification occurs too typically anyhow ngl on a trusted system/the one system i’ve Expertise on

So, there are customers who need modifications to the verification coverage in NVIDIA GeForce Expertise to make it extra lax.

Subject acknowledged, workaround to replace drivers

Happily, the NVIDIA group is already engaged on a repair for the issue. Nonetheless, there may be nonetheless no ETA for every thing to work usually once more.

Our group is investigating a problem which is stopping NVIDIA verification emails from being despatched. We apologize for the inconvenience this will trigger and can share updates as they turn into out there.

Within the meantime, customers who must replace their drivers can achieve this manually:

It’s possible you’ll obtain drivers immediately from our Software program Downloads web page beneath:

We’ll replace this story as occasions unfold.

Replace 1 (January 13, 2023)

10:14 am (IST): NVIDIA help has confirmed that the verification emails are actually rolling out. Nonetheless, clients would possibly nonetheless face some delays because the group is working to completely resolve the problem.

NVIDIA verification emails are rolling out nevertheless we’re nonetheless experiencing some delays. Thanks on your persistence as we proceed to resolve this problem. (Source)

Replace 2 (Could 23, 2023)

04:17 pm (IST): In the previous few hours, some NVIDIA GeForce Expertise customers have once more been going through the problem the place they don’t seem to be getting verification emails (1, 2)

Featured Picture: NVIDIA support on Twitter

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